If you wish to register with the practice you will be asked to fill in the appropriate forms. Please ensure that these are filled in correctly and completely, if not there could be a delay in your registration.

You will be offered a new patient check with the doctor / nurse to ensure your past medical history and medication is recorded on our computer. If you do not make an appointment you will not be able to have any medications or appointments. This will enable us to assist in your care until your full medical records arrive.

You may express a preference of practitioner when booking your appointment.

If you change your name, address or contact details (such as your telephone number or e-mail address), please let us know as soon as possible, so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages:

English	Farsi	Urdu
Albanian	Bengali	Hindi
Arabic	Croatian	Lithuanian
Bulgarian	Punjabi	Polish
Chinese (Cantonese)	Somali	Portuguese
Chinese (Mandarin)	Gujerati	Spanish
Russian	Turkish	French

Douglas Grove is a new building and has modern facilities for disabled and mobility patients. We have dedicated parking with large wide ramps to enable patient’s good access to the front of the building. The surgery has disabled toilets and lifts to assist if patients are required to go upstairs.

Disabled parking, access and toilets available. Please inform reception if you are unable to manage the stairs or any access problems and they will try to assist.